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Delivery, Shipping or Pick Up

White Glove Delivery and Delivery Tracking

**For a limited time, get free delivery on all orders over $799!

If your purchase qualifies for White Glove Delivery, our delivery team will contact you to provide a 3-hour window of when you can expect your new mattress. Your notification will arrive the night before delivery to the email address you provide. White Glove Delivery includes:

  • Free in-home set up of your mattress set and adjustable base, if applicable
  • Removal of old mattress and/or box spring: $14.99 per piece. **Please note that we cannot remove stained mattresses due to the potential bio-hazard risk to our delivery teams.
  • Courteous and professionally-trained White Glove Delivery personnel
  • Sanitary booties worn to protect your home
  • The ability to track your delivery

How to Prepare for a Mattress Delivery

It's good to know how to prepare for your mattress delivery. Here are a few things to keep in mind before your new mattress arrives:

  • Make sure the path to where the mattress is going is clear
  • Move things such as picture frames, vases, or anything that might get knocked over or broken to a safe place
  • If you have pets, make sure to secure them so they don't accidentally get hurt
  • The area surrounding the destination of your new mattress should be cleared of anything that might get stepped on or tripped over
  • If you have a mattress that will be removed, be sure to remove anything on it, including sheets and pillows

What to Expect Before and During Your Mattress Delivery

The 3-hour delivery window can only be assigned to you by the delivery services team. If we fail to deliver within the assigned time period, you will be refunded your paid delivery fee. However, if you're not home on the scheduled delivery day, you will be charged for a second delivery attempt. While we will try to provide a shorter, convenient delivery window, you may ultimately be obligated to be home the entire date of delivery.

A responsible person, 18 years of age or older, must be home during the delivery to sign the release/delivery documents.

A few things to keep in mind about White Glove Delivery:

  • All requests of the White Glove Delivery personnel must be made during the delivery
  • White Glove Delivery personnel are only allowed to remove old mattresses and foundations/box springs; they cannot remove bed frames, headboards, or any other furniture. **Please note that we cannot remove stained mattresses due to the potential bio-hazard risk to our delivery teams.
  • They cannot move furniture to other rooms in your house, nor can they assemble (or disassemble) furniture not purchased at Mattress Warehouse
  • White Glove Delivery personnel cannot return to your home after delivery is complete

White Glove Delivery is currently available in Delaware, Maryland, Pennsylvania, New Jersey, North Carolina, Virginia, West Virginia, and Washington, DC. We also operate/deliver in select areas of South Carolina. We do not ship internationally, to PO Boxes, Alaska, or Puerto Rico. For shipping outside of these areas, please speak to a chat representative or call 1 800-BED-SALE. 

Small parcels, including pillows, sheets, mattress protectors, and other small sleep and bed accessories, will ship via FedEx or UPS. Signatures are not required. The delivering carrier and available shipping methods may vary depending on the destination.

Customer Pick Up

For your convenience, all items are available for pick up free of charge from any of our stores. Please be sure to bring your receipt and a valid photo ID when you pick up your order.

In-Store Pick Up/Ship to Store

Mattress Warehouse will send an email confirmation when your order is available for pick up in one of our stores. Due to variations in inventory between stores, some items may not be immediately available at your local store and will require shipping from our warehouse. These items are generally available for pick up from your chosen store within 5-7 days from placing your order.

Pick Up from Distribution Center (Frederick, MD) **Temporarily unavailable due to COVID-19 restrictions

Pick up from our main distribution center in Frederick, MD, is available Monday through Saturday. Our main distribution center is located at: 4949 New Design Road, Frederick, MD 21703. Please enter through the "Customer Pick Up" entrance located to the left of the main entrance.